Products purchased either online or offline are not eligible for return or exchange.
Gift Vouchers and Gift Cards
Note: Gift Vouchers and Gift Cards cannot be redeemed for cash.
Exchange Policy for Bulk Orders
Custom Orders: Ecodhra does not accept returns or exchanges for customized orders.
White Label Orders: Ecodhra does not accept returns for white label products and will not be held responsible for issues arising from your customers.
Personal Orders: Ecodhra will not accept returns but will exchange products in the event of a defect. For claims involving damaged or missing products, please provide video evidence of the unboxing and the issue. Claims will not be considered without video proof at the time of unboxing.
Corporate Orders: Ecodhra will not accept returns but will exchange products in the event of a defect. For claims involving damaged or missing products, please provide video evidence of the unboxing and the issue. Claims will not be considered without video proof at the time of unboxing.
Note: No returns or exchanges are applicable to custom-made or personalized items, including those with monograms, engravings, or company logos.